nGenera Insight- Government 2.0

In recent years, governments have embraced “citizen-centric” approaches to service delivery and emphasized inter-agency collaboration. Some governments have even extended new roles to citizens, community-based organizations, and private businesses in a bid to lower costs, harness new competencies, and leverage untapped sources of innovation.

Despite significant progress, transforming the deeper structures of government is proving to be an intractable challenge. Deep and resilient traditions combine to frustrate progress, including conflicting time-frames and motives, a lack of incentives in the system to innovate, and deeply engrained cultural and institutional legacies. But just as new waves of innovation are washing over the private sector, the imperative to harness new models of collaboration and innovation is arriving at the doorstep of governments everywhere.

For both emerging and established democratic societies, the Wikinomics era holds the promise and the inevitability of new models for…

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